Privacy Policy for KingswoodHigh.com
1. Introduction
KingswoodHigh.com (“we,” “us,” or “our”) is committed to safeguarding the privacy and personal data of all users who visit, access, or interact with our website. We recognize the importance of privacy and data protection and are dedicated to processing personal information responsibly, securely, and in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).
2. Scope of the Policy and Data Controller
This Privacy Policy applies to all visitors, users, and others who access KingswoodHigh.com (the “Website”). KingswoodHigh.com is the data controller responsible for the collection and processing of your personal data as described in this Privacy Policy. If you have any questions regarding the processing of your personal data, you may contact us at [email protected].
3. Categories of Personal Data We Process
We process various categories of personal data, depending on your interaction with the Website:
– Usage Data: This includes data about your interactions with the Website, such as your IP address, browser type and version, time zone setting, operating system, pages viewed, geographic location, and how you navigate through the Website.
– Account Data: When you create an account or register on the Website, we collect information including your name, email address, telephone number, postal address, and login credentials.
– Profile Data: Information about your preferences, interests, previous purchases, browsing behavior, and other profile attributes associated with your account.
– Communication Data: Records of your correspondence with us, including customer service inquiries, chat and email interactions, and history of communication.
– Technical Data: Information about your devices, including device type, operating system, browser information, screen resolution, language settings, and system preferences.
– Transaction Data: Information relating to purchases or payments made through the Website, including order details, billing address, delivery preferences, and payment method (processed via secure third-party gateways).
– Preference Data: Your preferences in receiving marketing from us and your communication preferences, stated interests in products or services, and opt-in or opt-out status.
4. Legal Bases for Processing
We rely on the following lawful bases to process your personal data, as required under the GDPR and other applicable privacy laws:
– Consent: Where you have provided your explicit consent for specific processing activities (e.g., marketing communications, cookies use).
– Contractual Necessity: To perform a contract with you or to take steps at your request before entering into such contract (e.g., fulfilling orders or account registration).
– Legitimate Interests: For purposes such as improving our website, maintaining security, and conducting analytics, provided such interests are not overridden by your privacy rights.
– Legal Obligations: Where processing is required to comply with legal obligations to which we are subject.
5. Your Rights Under Data Protection Laws
As a data subject, you may exercise the following rights with respect to your personal data, under applicable laws including the GDPR and the CCPA:
– Right to Access: Obtain confirmation as to whether we process your personal data and request a copy of such data.
– Right to Rectification: Request correction of any inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data where there is no lawful reason to retain it.
– Right to Restriction: Request a restriction on processing under certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format; and transmit that data to another controller where applicable.
– Right to Object: Object to certain types of processing, such as direct marketing, based on legitimate interests.
– Do Not Sell or Share (for California Residents): You may opt out of the sale or sharing of your personal data under the CCPA.
To exercise any of these rights, please contact us at [email protected]. We may require verification of identity prior to fulfilling your request.
6. Security Measures
We implement robust, industry-standard technical and organizational measures to secure your personal data from unauthorized access, loss, misuse, or alteration. These include, but are not limited to:
– Data encryption in transit and at rest
– Role-based access controls and authentication protocols
– Regular security assessments and vulnerability testing
– Secure data storage and backup protocols
– Employee training on data privacy and security best practices
7. International Data Transfers
Where we transfer personal data outside of the European Economic Area (EEA), we ensure adequate protection by implementing one or more of the following:
– Standard Contractual Clauses approved by the European Commission
– Transfers to countries recognized by the European Commission as providing adequate data protection
– Additional security and legal safeguards consistent with applicable regulatory requirements
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, in accordance with company policy and applicable law. Retention periods vary based on the nature of the data:
– Account and Profile Data: Retained for the duration of the active account and a reasonable period thereafter (typically up to 3 years).
– Transaction Data: Retained for at least 7 years to comply with financial and tax record-keeping laws.
– Usage and Technical Data: Retained for analytics purposes typically for 12 to 24 months.
– Communication Data: Retained for up to 3 years to preserve support history and dispute resolution records.
– Marketing and Preference Data: Retained until consent is withdrawn or data is marked for suppression.
9. Cookie Policy
Our Website uses cookies and related technologies to enhance user experience, enable functionality, and gather analytical insights. Types of cookies used include:
– Essential Cookies: Necessary for website operation, such as log-in authentication and session management.
– Functional Cookies: Improve website functionality, including storing preferences and personalization.
– Analytical Cookies: Collect information on how users interact with the Website to improve features and usability.
– Performance Cookies: Monitor performance metrics like load times and usage trends.
10. Managing Cookies and Compliance with GDPR & CCPA
Upon your first visit to KingswoodHigh.com, a cookie banner will prompt you to manage your cookie preferences, consistent with GDPR and CCPA requirements. You may adjust your cookie settings at any time via your browser or through a cookie management interface available on the website. Consent is required for all non-essential cookies.
Under CCPA, you also have the right to opt out of the sale or sharing of personal data collected through cookies. Instructions on how to submit such a request are provided within the cookie settings.
11. Children’s Privacy
We do not knowingly collect or solicit personal information from individuals under the age of 13. If you believe we have inadvertently collected personal data from a child under 13, please contact us immediately at [email protected] so that we can take appropriate action, including deletion of the information.
12. Changes to This Policy
We reserve the right to amend this Privacy Policy from time to time. Updates will be posted on this page, and we encourage users to periodically review the Policy to remain informed. Where required by law, we will notify you of significant changes and obtain your consent, if necessary.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may reach us at:
Email: [email protected]
We are committed to complying with all applicable privacy laws and to maintaining the highest standards of data protection. If you have any privacy-related concerns, please do not hesitate to contact us.